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We have found that most returns are due to improper sizing. We do provide size charts throughout our site in order to help avoid this issue. We are also happy to try to assist you if you need sizing help or have questions when ordering. We do understand that sometimes things do not fit correctly no matter how carefully we measure our pets. We also can not guarantee that you and your pet will like the products once you have them. We are able to exchange if your merchandise is returned and received within 30 days from the date of purchase UNLESS specifically stated on the product page. If you need to return or exchange something:
We have found that it is best to re-order the new item. Then return the item that doesn't work for you to us. Once we receive the returned item, we will issue you a refund. We will send you an e-mail when we receive the returned item and have processed the refund. Please allow up to 5 days from the date that we receive your return for the credit to be processed. (We usually process them right away, but there are times when that is not possible.)
Damaged or Defective Merchandise
If you receive an item that is damaged or defective, please notify us within 3 days of receipt. Please include the order number, date, and item number and describe the defective merchandise. We may ask that you provide us with a photo of the damaged item.
Canceled or modified orders must be done as soon as possible. Call or email your request, we will do everything we can to assist you. If the order has been shipped we will not be able to cancel or modify the order, it would then be the customer's responsibility to send the package back to Doggy in Wonderland and the original return/ exchange policy will be applied.
Please be sure that you provide us with the correct mailing address at the time of new order. If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.
**Because Halloween Dog Costumes are seasonal, returns will not be accepted after October15.**
**B.B. Simon collars are all sales final**